Use Case
Knowledge Base RAG
Audience: IT + enablement
DataEnablement
Problem
Knowledge lives across wikis and tickets; answers vary and context is lost.
Solution
Retrieval augmented generation with ownership, versioning, and freshness checks.
What we build
- • Ingestion pipelines with chunking
- • Metadata + permissions aware retrieval
- • Citations and confidence scoring
- • Feedback + re-ranking loops
Integrations
- • Notion/Confluence/GitHub
- • Okta/SSO for auth
- • Slack/Teams surfaces
- • Vector store of choice
Success metrics
- • Answer accuracy target
- • Coverage of top intents
- • Latency and freshness SLAs
Timeline
2–4 weeks for pilot, ongoing tuning
Guardrails
- • PII filters
- • Owner routing for stale docs
- • Shadow mode before enablement
Next step
Want this in production?
We'll map this use case to your stack, governance needs, and rollout plan.